Frequently Asked Questions

Everything you need to know about Orris Labs Toronto products and services.

Where are Orris Labs products manufactured?

All Orris Labs Toronto products are formulated and manufactured in our local Toronto facilities, ensuring the highest standards of quality control and support for the Canadian beauty industry.

Do you offer international shipping?

Yes, we ship worldwide. While we offer flat-rate shipping within Canada and the USA, international rates and delivery times vary based on the destination country.

Are your beauty products cruelty-free?

Absolutely. Orris Labs is committed to ethical beauty; we never test our finished products or ingredients on animals, and we only partner with suppliers who uphold the same standards.

What is your return policy for skincare items?

Due to the nature of beauty products, we can only accept returns on unopened and unused items within 30 days of purchase. If you experience a skin reaction, please contact our support team for a consultation.

How can I track my order?

Once your order has been processed and shipped, you will receive an email containing a tracking number and a link to the carrier's website to monitor your delivery progress.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), as well as digital payment options including PayPal, Apple Pay, and Google Pay for a seamless checkout experience.